Frequently Asked Questions
Everything you need to know about shopping with Kettlewell
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our garments are designed for a true-to-size fit, but we recommend measuring yourself and comparing against our charts for the best results.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Simply use our online portal to generate a return shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I care for my Kettlewell garments?
To maintain the color vibrancy and fabric integrity, we recommend washing your items at 30 degrees Celsius and avoiding the use of a tumble dryer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible payment options.
Are your fabrics ethically sourced?
Sustainability is at our core. We work closely with small, family-run factories in Europe and use high-quality, responsibly sourced fibers to ensure ethical production standards.